Order Modification & Cancellation Policy | GlowLamp

At GlowLamp, we understand that sometimes you may need to modify or cancel an order. Below are our policies regarding order changes and cancellations to ensure a smooth shopping experience.

1. Order Cancellation & Modification Policy

• Customers can modify or cancel their order within 12 hours of placing it.
• After 12 hours, orders cannot be changed or canceled, as they will have already been processed and sent to the carrier.

2. How to Modify or Cancel an Order?

To request an order modification or cancellation, please follow these steps:

Required Information:

• Order email (the email used to place the order)
• Order number (found in your GlowLamp order confirmation email)
• Details of the requested modification or cancellation

How to Submit a Request:

Send an email to support@glowlamp.shop with the subject line:
[Modify/Cancel Order + Your Order Number]

3. Refunds for Canceled or Modified Orders

• Once we receive your request, we will review and respond within 1 business day.
• If your request is approved, refunds will be processed within 3 days, reflecting the full order value (for cancellations) or the adjusted amount (for modifications).

At GlowLamp, we prioritize customer satisfaction and aim to accommodate your requests whenever possible. If you need assistance with your order, simply follow the steps above, and we’ll be happy to help.

📧 Email: support@glowlamp.shop
🌐 Website: GlowLamp.shop